Frequently Asked Questions
Shipping lead time and product availability.
Except for hand-crafted soap, all of our products are made to order to ensure you get the freshest possible product. This means that it may take up to 5 business days before your items ship. If a rush order is necessary, please contact us and we'll make any accommodations that we can.
Since soap products take approximately six weeks to cure, availability is limited to the inventory on-hand.
Product sizes
Hand-Crafted Soap: Our bars are approximately 4 ounces, and measure roughly 2.75" x 3" x 1".
Candles: All candles are 8 oz. and come in a cylindrical black container with lid.
Wax Melts: All wax melts are approximately 2.6 oz, and come in a 6 compartment clam-shell container.
Bath Bombs: Our bath bombs are 7 ounce spheres, with a diameter of 3".
Sugar Scrubs: Sugar Scrubs are 8 oz, and come in a shower-safe screw-top plastic container.
Oils
Our products contain various natural oil products. These may cause allergic reactions in some sensitive people. See our allergy section if you need accommodation.
Hand-Crafted Soap: Olive, coconut, and palm oils.
Bath Bombs: Coconut oil.
Sugar Scrubs: Olive oil.
Allergies
Our products contain oils that may include coconut, palm, olive oils. If you have an allergy to any of these, feel-free to contact us. We are happy to accommodate you by substituting where possible. Please note that some substitution products are more expensive and may result in a slight price increase. These details will be communicated in advance before purchase is completed.Packaging
With the exception of candles, wax melts, and sugar scrubs, all items are shrink-wrapped to seal in their scent and freshness. Mesh bags are provided for hand-crafted soaps, and bath bombs. The bags that come with our soap bars are strong enough to be used as an exfoliating bag. Bath bombs should be removed from their bags prior to use.
Sugar Scrubs should be good for up to 6 months if the container is kept closed and protected from water and sunlight.
Product Use
Hand-crafted Soap: For increased longevity, use a soap dish that keeps the bar out of any standing water, or hang in mesh bag to dry. Soaps that stay wet dissolve faster.
Sugar Scrubs: According to Shel Pink, founder of SpaRitual.com, "We recommend exfoliating your body one to two times per week for sensitive skin, two to three times per week for normal skin and three to four times per week for oily skin." Since our sugar scrubs are made from natural products, they may need to be mixed before using. We recommend using a fork to stir the product. If product is too dry, add small amounts of olive oil (1/2 tablespoon or less at a time ) and mix.
Candles: Trim wick prior to use. For best results, allow 1 week to finish curing before first use. 8 oz. candles are suitable for smaller rooms (such as bathrooms or smaller bedrooms), or on a table near you for best results.
Wax Melts: Use one or two tabs in your warmer for a small room, and adjust accordingly as need for larger rooms.
Bath Bombs: Bath Bombs will both fizz and add a froth to your bath. Use only one bath bomb at a time, and drop into already filled tub. Reaction is immediate.
Not for consumption. Please exercise caution when using near children as they may look and smell like candy or food to some kids.
Data Privacy
Here at Woodlands Soap and Candle Company, your data privacy is very important to us. We will not harvest any more data then necessary to complete your transactions. We will not email or SMS you without your implicit opt-in. We will never sell any data we do collect to any 3rd party.
Our commerce platform (Shopify) collects some data, and we can do nothing about that. But we will never sell or profit from your personal data. You have our promise on that!